Company Name: Fusion CX
Job Location: Bengaluru, India
Work Mode: Work From Office (WFO)
Job Type: Full Time
Job Overview
Fusion CX is hiring a Sr. Customer Service Associate – Telecom Support for its Bengaluru office. This role is ideal for candidates looking for customer service jobs in Bengaluru, call center jobs in Bangalore, or telecom support jobs with international exposure. The selected candidate will support US customers and handle telecom-related service and order enquiries across multiple communication channels
Key Responsibilities
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Perform initial triage of incoming telecom service requests
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Handle customer order-related and service enquiries accurately
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Communicate with US customers via phone, email, and online chat
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Collect and verify customer information during interactions
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Build rapport and provide professional, compassionate customer support
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Handle difficult situations calmly and effectively
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Use internal systems and Microsoft tools for service processing
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Maintain service quality and communication standards
Eligibility & Skills
Experience:
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0–2 years of customer service or call center experience
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Telecom support experience is preferred
Skills Required:
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Strong spoken and written English communication skills
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Excellent customer handling and listening ability
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Comfortable working with US customers
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Good computer skills and knowledge of Microsoft tools
Why Join Fusion CX?
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Work with a global telecom support operation
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Structured and professional work environment
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Exposure to multi-channel customer support (voice, email, chat)
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Long-term career growth in customer experience operations
How to Apply
Interested candidates can apply online through the official Fusion CX careers portal.
Fusion CX does not charge any fee for recruitment and does not use third-party agents.
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