Customer Service Associate – E-commerce Chat Support Jobs in Durgapur | Fusion CX Hiring 2026

Key Responsibilities

• Handle customer and supplier queries through chat support channels

• Identify, analyse, and resolve issues accurately

• Maintain high-quality written communication in both Hindi and English

• Document chat interactions and resolutions using internal systems

• Use MS Office / Google Sheets & Docs for case tracking and analysis

• Follow defined processes, service guidelines, and quality standards

• Maintain professionalism and consistency in all chat interactions

Job Requirements

Education:

• Higher Secondary (XII)

Experience & Skills:

• Strong written and verbal communication in Hindi and English

• E-commerce experience is a plus

• Analytical thinking and logical reasoning skills

• Familiarity with MS Office / Google Sheets / Docs

• Ability to interpret issues and propose accurate solutions

Work Mode: Work From Office (WFO)
Location: Durgapur, West Bengal

Why Join Fusion CX?

• Structured, process-driven work environment

• Hands-on experience in e-commerce chat support operations

• Opportunity to enhance problem-solving, documentation, and analytical skills

• Stable work-from-office setting with clear performance expectations

• Career growth opportunities within a global customer experience company

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